The study explores the role of the Electronic Ticketing Systems in the Integrated Tariff Systems (ITS), focusing on the relationship between technology and control from the perspective of the Critical IS Research. More specifically our work reflects upon the impact of the “smart card technology” on the process of control and power centralization from the perspective of the ITS meta-organizer. It is for this purpose that a case study of UnicoCampania, an Italian ITS, is analyzed and discussed. We show that UnicoCampania’s power to control the transport operators is not only extended through technology, but also becomes more pervasive and more effective. So the electronic ticketing could be considered an artifact which enabled the power relations within the tariff network, establishing itself as the strength of the process that the drive the network. Our paper provides an empirical example of the application of critical approach to an Italian local transport system, confirming that the two categories analyzed - political and technological - do not denote a specific and separated belonging.
Coping with Power of Control: the Role of IS in an Italian Integrated Tariff System / Canonico, Paolo; E., De Nito; Mangia, Gianluigi; M., Martinez; M., Pezzillo Iacono. - 2:(2013), pp. 313-325. [10.1007/978-3-642-37228-5_31]
Coping with Power of Control: the Role of IS in an Italian Integrated Tariff System
CANONICO, PAOLO;MANGIA, GIANLUIGI;
2013
Abstract
The study explores the role of the Electronic Ticketing Systems in the Integrated Tariff Systems (ITS), focusing on the relationship between technology and control from the perspective of the Critical IS Research. More specifically our work reflects upon the impact of the “smart card technology” on the process of control and power centralization from the perspective of the ITS meta-organizer. It is for this purpose that a case study of UnicoCampania, an Italian ITS, is analyzed and discussed. We show that UnicoCampania’s power to control the transport operators is not only extended through technology, but also becomes more pervasive and more effective. So the electronic ticketing could be considered an artifact which enabled the power relations within the tariff network, establishing itself as the strength of the process that the drive the network. Our paper provides an empirical example of the application of critical approach to an Italian local transport system, confirming that the two categories analyzed - political and technological - do not denote a specific and separated belonging.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
