The organisational consequences of Intranet adoption: insights from a case study

In recent years many organisations have embraced large scale Intranet implementation projects, for a variety of purposes. Unlike many other IT applications, Intranets may be implemented both centrally (through the main organisation web-site) and locally (fostering the creation of various sites within units or branches, once the concept of local posting of documents or web-editing becomes a widely common practice). When contrasting decisions are taken on central/local scale, the implementation finds obstacles in the different views and interests that individuals may bring into the process, unless the management is able to prevent them to diverge. Moreover, Intranets have the potential of evolving in sophistication during their implementation, as features may be added gradually, on top of the previous ones.My research wishes to analyse the organisational consequences due to the adoption of Intranet as a technology supporting the daily working operations in a service and consulting firm.