In this paper, we address the question of how specific barman/robot interaction styles can affect users' engagement. To this extent, we implemented a barman-robot called "BRILLO" with neutral, entertaining, and emphatic behavioral style suggesting drinks and taking orders from customers. Results show that a robot's interaction style may determine users' level of engagement. Indeed, interacting with an emphatic robot that modulates its behavior according to the user's one is more effective than a neutral robot in improving engagement and positive emotions in public-service contexts. Moreover, users experienced more positive emotions when they perceived BRILLO as safe and as more similar to a human.
What would you like to drink? Engagement and interaction styles in HRI / Rossi, S.; Dell'Aquila, E.; Maggi, G.; Russo, D.. - (2020), pp. 415-417. (Intervento presentato al convegno 15th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2020 tenutosi a University of Cambridge, gbr nel 2020) [10.1145/3371382.3378343].
What would you like to drink? Engagement and interaction styles in HRI
Rossi S.;Dell'Aquila E.;
2020
Abstract
In this paper, we address the question of how specific barman/robot interaction styles can affect users' engagement. To this extent, we implemented a barman-robot called "BRILLO" with neutral, entertaining, and emphatic behavioral style suggesting drinks and taking orders from customers. Results show that a robot's interaction style may determine users' level of engagement. Indeed, interacting with an emphatic robot that modulates its behavior according to the user's one is more effective than a neutral robot in improving engagement and positive emotions in public-service contexts. Moreover, users experienced more positive emotions when they perceived BRILLO as safe and as more similar to a human.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
