Purpose - The purpose of this paper is to offer a fresh framing of innovation, as service innovation/ value innovation.Design/methodology/approach - By examining the visions, patterns and outcomes of three different research approaches to understanding innovation - goods-dominant (G-D) logic, the resource-based approach and service-dominant (S-D) logic - the authors strive to outline the contribution of each to the debate on innovation. This investigation involves a comprehensive literature review. Scrutiny of a case company provides a means of identifying and illustrating how these approaches play out in a real business context.Findings - A framework for innovation builds on the comparison of the three research approaches. G-D logic, when analysed in terms of new product development and new service development, positions innovation as an output (a new good or service) of a business's internal processes, with the firm as the main actor. The resource-based approach establishes the drivers of innovation as knowledge, capabilities and relationships, but the firm is still the main innovator. S-D logic addresses "open" innovation processes in which all actors in the network can mobilize and integrate their resources to become value co-innovators.Research limitations/implications - This study builds on the literature review by offering a more systematic way of dealing with the different research traditions in innovation debate.Practical implications - This study spurs managers to question the validity of dominant logic and how it affects the decision-making process. The conceptualization of innovation within S-D logic provides new avenues for decision makers and practitioners to tackle topical challenges of global competition.Originality/value - The value of this paper lies in defending the premise that S-D logic is better suited than the other two research traditions to frame current innovation within the context of global competition because it moves innovation beyond mainstream conceptualization: from "products and services" to "service and value", from "buyer-seller dyads" to "ecosystem relationships", and from "closed/linear process" to "open/co-created process".

Research traditions of innovation Goods-dominant logic, the resource-based approach, and service-dominant logic / Mele, Cristina; Colurcio, Maria; RUSSO SPENA, Tiziana. - In: MANAGING SERVICE QUALITY. - ISSN 0960-4529. - 24:6(2014), pp. 612-642. [10.1108/MSQ-10-2013-0223]

Research traditions of innovation Goods-dominant logic, the resource-based approach, and service-dominant logic

MELE, CRISTINA;COLURCIO, MARIA;RUSSO SPENA, TIZIANA
2014

Abstract

Purpose - The purpose of this paper is to offer a fresh framing of innovation, as service innovation/ value innovation.Design/methodology/approach - By examining the visions, patterns and outcomes of three different research approaches to understanding innovation - goods-dominant (G-D) logic, the resource-based approach and service-dominant (S-D) logic - the authors strive to outline the contribution of each to the debate on innovation. This investigation involves a comprehensive literature review. Scrutiny of a case company provides a means of identifying and illustrating how these approaches play out in a real business context.Findings - A framework for innovation builds on the comparison of the three research approaches. G-D logic, when analysed in terms of new product development and new service development, positions innovation as an output (a new good or service) of a business's internal processes, with the firm as the main actor. The resource-based approach establishes the drivers of innovation as knowledge, capabilities and relationships, but the firm is still the main innovator. S-D logic addresses "open" innovation processes in which all actors in the network can mobilize and integrate their resources to become value co-innovators.Research limitations/implications - This study builds on the literature review by offering a more systematic way of dealing with the different research traditions in innovation debate.Practical implications - This study spurs managers to question the validity of dominant logic and how it affects the decision-making process. The conceptualization of innovation within S-D logic provides new avenues for decision makers and practitioners to tackle topical challenges of global competition.Originality/value - The value of this paper lies in defending the premise that S-D logic is better suited than the other two research traditions to frame current innovation within the context of global competition because it moves innovation beyond mainstream conceptualization: from "products and services" to "service and value", from "buyer-seller dyads" to "ecosystem relationships", and from "closed/linear process" to "open/co-created process".
2014
Research traditions of innovation Goods-dominant logic, the resource-based approach, and service-dominant logic / Mele, Cristina; Colurcio, Maria; RUSSO SPENA, Tiziana. - In: MANAGING SERVICE QUALITY. - ISSN 0960-4529. - 24:6(2014), pp. 612-642. [10.1108/MSQ-10-2013-0223]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11588/587811
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