The evaluation of the quality on the Day Surgery service is an actual problem. The conceptual models proposed in literature allow to collected data of the different nature: ordinal, compositional, and so on. The multidimensional analysis of these data gives more problems and difficulties. Aim of this paper is to think about the mentioned problems as well as to suggest suitable multidimensional methods. Finally, the appropriateness of the inclusion the external information in a customers satisfaction framework is given.
Alcune considerazioni sull'analisi multidimensionale dei dati nella valutazione dei servizi di Day Surgery / D'Ambra, Luigi; Amenta, Pietro; M., Gallo. - STAMPA. - (2002), pp. 1-10.
Alcune considerazioni sull'analisi multidimensionale dei dati nella valutazione dei servizi di Day Surgery
D'AMBRA, LUIGI;AMENTA, PIETRO;
2002
Abstract
The evaluation of the quality on the Day Surgery service is an actual problem. The conceptual models proposed in literature allow to collected data of the different nature: ordinal, compositional, and so on. The multidimensional analysis of these data gives more problems and difficulties. Aim of this paper is to think about the mentioned problems as well as to suggest suitable multidimensional methods. Finally, the appropriateness of the inclusion the external information in a customers satisfaction framework is given.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
