The goal of this study is to produce a decision support simulation model with discrete event logic applied to a health spa service. The simulation is an extremely useful tool for predicting the constant changes that take place in a highly dynamic context such as that of services. In particular, this study develops a simulation model can be used to build a structure that helps predict delay and to produce a logical and rational management of queues and therefore to reduce the inefficiencies of the service. The model was tested in a medium-sized Italian health spa (Telese thermal baths).
Decision Support in a Service Firm / Romano, Elpidio; M., Fasano; Gallo, Mose'. - (2011), pp. 139-148. (Intervento presentato al convegno 13rd International Conference on Harbor Maritime and Multimodal Logistics Modeling and Simulation tenutosi a Roma nel September 12-14 2011).
Decision Support in a Service Firm
ROMANO, ELPIDIO;GALLO, MOSE'
2011
Abstract
The goal of this study is to produce a decision support simulation model with discrete event logic applied to a health spa service. The simulation is an extremely useful tool for predicting the constant changes that take place in a highly dynamic context such as that of services. In particular, this study develops a simulation model can be used to build a structure that helps predict delay and to produce a logical and rational management of queues and therefore to reduce the inefficiencies of the service. The model was tested in a medium-sized Italian health spa (Telese thermal baths).I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
