Social tools. Strategie e pratiche design-driven orientate al miglioramento delle interazioni inter-target

The paper presents a research approach developed at University of Naples Federico II, for adopting inclusive design methods for products and systems having the priority to foster relational or collaborative dynamics between different users targets. Starting from the assumption that the "multicultural and inter-community" dimension is a fundamental element characterizing contemporary societies, this approach responds to the emerging need for a "different way" to conceive artifacts, services, places, and, in general, tools designed for connecting collective needs which are increasingly complex because they are linked to fluid, heterogeneous, light, and "open" community models. In this perspective, the design approach expands Design for All practices and methods, by acting on an "extended dimension" at the community scale and for "inter-target" goals. In this way, human-centered design culture can be confirmed as a possible tool for coexistence and cooperation between abilities, cultures, generations, social groups, religions, languages, traditions, and different needs acting in a simultaneous, co-present, and complementary manner.