As we expect that the presence of autonomous robots in our everyday life will increase, we must consider that people will have not only to accept robots to be a fundamental part of their lives, but they will also have to trust them to reliably and securely engage them in collaborative tasks. Several studies showed that robots are more comfortable interacting with robots that respect social conventions. However, it is still not clear if a robot that expresses social conventions will gain more favourably people's trust. In this study, we aimed to assess whether the use of social behaviours and natural communications can affect humans' sense of trust and companionship towards the robots. We conducted a between-subjects study where participants' trust was tested in three scenarios with increasing trust criticality (low, medium, high) in which they interacted either with a social or a non-social robot. Our findings showed that participants trusted equally a social and non-social robot in the low and medium consequences scenario. On the contrary, we observed that participants' choices of trusting the robot in a higher sensitive task was affected more by a robot that expressed social cues with a consequent decrease of their trust in the robot.

How Social Robots Influence People's Trust in Critical Situations / Rossi, A.; Dautenhahn, K.; Lee Koay, K.; Walters, M. L.. - (2020), pp. 1020-1025. (Intervento presentato al convegno 29th IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2020 tenutosi a ita nel 2020) [10.1109/RO-MAN47096.2020.9223471].

How Social Robots Influence People's Trust in Critical Situations

Rossi A.;
2020

Abstract

As we expect that the presence of autonomous robots in our everyday life will increase, we must consider that people will have not only to accept robots to be a fundamental part of their lives, but they will also have to trust them to reliably and securely engage them in collaborative tasks. Several studies showed that robots are more comfortable interacting with robots that respect social conventions. However, it is still not clear if a robot that expresses social conventions will gain more favourably people's trust. In this study, we aimed to assess whether the use of social behaviours and natural communications can affect humans' sense of trust and companionship towards the robots. We conducted a between-subjects study where participants' trust was tested in three scenarios with increasing trust criticality (low, medium, high) in which they interacted either with a social or a non-social robot. Our findings showed that participants trusted equally a social and non-social robot in the low and medium consequences scenario. On the contrary, we observed that participants' choices of trusting the robot in a higher sensitive task was affected more by a robot that expressed social cues with a consequent decrease of their trust in the robot.
2020
How Social Robots Influence People's Trust in Critical Situations / Rossi, A.; Dautenhahn, K.; Lee Koay, K.; Walters, M. L.. - (2020), pp. 1020-1025. (Intervento presentato al convegno 29th IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2020 tenutosi a ita nel 2020) [10.1109/RO-MAN47096.2020.9223471].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11588/905161
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