Road Infrastructure as a Guarantee of Social Inclusion: The Case of Tourists’ satisfaction in the South of Italy

This paper discusses the concept of social inclusion as it relates to transport, and how it is currently embedded within the Italian roads transport planning. Transportation systems may not always be inclusive both from a geographical point of view as well as from an economic point of view. However roads bypass this issue since they are always accessible in time and space. Through the support of a questionnaire submitted to tourists visiting the most popular tourist destinations in Campania region, in the south of Italy, it was possible to analyze their satisfaction with respect to the roads travelled during their journeys. Tourists were interviewed along some of the main roads managed by ANAS S.p.A. (Azienda Nazionale Autonoma delle Strade, National Autonomous Company of Roads), i.e. the Italian company managing road infrastructures. The analysis revealed a difference between tourists with a lowand thosewith a medium-high income. They perceived a different level of satisfaction with respect to road management and traffic management.