Is digital supply chain calling for new KPIs?

In the last decade, the introduction of digital technologies has completely transformed the supply chain. Digital technologies have made the supply chain more efficient, reliable, and responsive. As a result, Digital Supply Chain (DSC) is now a major source of competitive advantage for firms. Significant resources are dedicated to manage, operate and control DSC and its performance. Performance Measurement System (PMS) is an integral part of any operation. Over the years, the role of PMS has evolved from merely measuring and reporting performance gaps to support managers in strategic decision making. PMS rely on a set of KPIs that a firm adopts as per its goals and needs. Different streams of literature have debated for and against the need for newer KPIs for measuring DSC performance. With the help of industry and academic experts, this study investigated the usefulness of existing KPIs in measuring DSC performance by collecting survey responses. A different set of experts were also interviewed to gain meaningful insights to contribute to the debate. The analysis of the responses confirms that the need for newer KPIs is not imminent. Another contribution of the study is to present a definition for DSC based on insights from the experts.