The Italian healthcare system is operating in a condition of economic crisis; this system must conform its activity to the criteria of efficiency, effectiveness and economy without disregarding the quality of the services provided, as defined by law. In Italy, in the last five years, the managers of the healthcare system realized that the Management Systems they use were not able to better manage the complex reality of the healthcare facilities, because these systems could hardly give an exhaustive interpretation of the reality. The solution that we believe will give the best results both in terms of improving the knowledge of the processes and in terms of improvement of process management is to adopt the technique of discrete event simulation (DES) coupled to the theory of business process management (BPM).

Use of new management techniques in the Italian Health care System / Pepino, Alessandro; Torri, Adriano. - In: SCHOLARS JOURNAL OF ENGINEERING AND TECHNOLOGY. - ISSN 2321-435X. - 1:4(2013), pp. 195-197.

Use of new management techniques in the Italian Health care System

PEPINO, ALESSANDRO;TORRI, ADRIANO
2013

Abstract

The Italian healthcare system is operating in a condition of economic crisis; this system must conform its activity to the criteria of efficiency, effectiveness and economy without disregarding the quality of the services provided, as defined by law. In Italy, in the last five years, the managers of the healthcare system realized that the Management Systems they use were not able to better manage the complex reality of the healthcare facilities, because these systems could hardly give an exhaustive interpretation of the reality. The solution that we believe will give the best results both in terms of improving the knowledge of the processes and in terms of improvement of process management is to adopt the technique of discrete event simulation (DES) coupled to the theory of business process management (BPM).
2013
Use of new management techniques in the Italian Health care System / Pepino, Alessandro; Torri, Adriano. - In: SCHOLARS JOURNAL OF ENGINEERING AND TECHNOLOGY. - ISSN 2321-435X. - 1:4(2013), pp. 195-197.
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11588/595326
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact