IT service management: adoption of multiple process frameworks

Today, the global economic crisis has led companies to change their business and IT priorities and leveraging the best practices for service management. Many organisations are convinced of the value in implementing process improvement standards and frameworks, evidencing an increasing global adoption of IT process improvement frameworks by organisations. Organizations that choose a simultaneous management of multiple standards face a series of failures (redundancy, duplication of documents, duplication of information). If those standards are operated as independent systems. Cost is a major consideration, as is prioritizing and scheduling of the implementations with ‘real work’. The phenomenon of organizations concurrently implementing multiple process frameworks supports the needs of model and methodologies to reduce inefficiencies and redundancy in the management of different standards and frameworks in a single organization. In this paper, we present a methodological approach to adopt a multiple approach in the management of standards and frameworks in the business management. A real application is presented to show how the methodology works.