As highlighted by the literature, several cases of failure have emerged all over the world amongst companies implementing ERP systems. This article sets out to propose a methodological approach aimed at identifying technical and organizational capabilities firms should have before the ERP implementation process start, in order to select the more appropriate implementation strategy and the Change Management interventions to support the selected strategy. The methodological approach has been tested through a validation experiment with the company partner of the research project. Results revealed the usefulness of the methodology in estimate the capabilities that firms should have in order to select the more appropriate implementation strategy. The result is a model that goes beyond descriptive analysis and offers prescriptive advice on how to address the potential challenges prior to and during the implementation processes.
ERP implementation process: a planned-oriented approach for strategy selection / Capaldo, Guido; Rippa, Pierluigi. - STAMPA. - (2009), pp. 24-40. (Intervento presentato al convegno RSA AiIG tenutosi a Udine nel Ottobre).