This paper proposes and describes a methodological approach, which aims at supporting complex decision making processes by providing guidelines for the managers to ascertain the key organizational factors able to improve the organizational performance of Knowledge Management Systems (KMS). The methodological approach is based on new indicators and measurements to assess the performance of KMS and adopts a hierarchical structure, where the strategic tangible and intangible assets of the company are represented as value drivers and classified into sub-elements, and where a series of indicators are selected to describe the specific variables of company performance. The outcome of the methodological approach is the evaluation of company benefits, which derive from the adoption of KMS with a particular attention to the evaluation of the contribution of the intangible assets to the performance.

A METHODOLOGICAL APPROACH BASED ON AHP TO EVALUATE KNOWLEDGE MANAGEMENT SYSTEMS BENEFITS

RIPPA, PIERLUIGI;
2009

Abstract

This paper proposes and describes a methodological approach, which aims at supporting complex decision making processes by providing guidelines for the managers to ascertain the key organizational factors able to improve the organizational performance of Knowledge Management Systems (KMS). The methodological approach is based on new indicators and measurements to assess the performance of KMS and adopts a hierarchical structure, where the strategic tangible and intangible assets of the company are represented as value drivers and classified into sub-elements, and where a series of indicators are selected to describe the specific variables of company performance. The outcome of the methodological approach is the evaluation of company benefits, which derive from the adoption of KMS with a particular attention to the evaluation of the contribution of the intangible assets to the performance.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11588/365812
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