Public Service Motivation: How Does It Relate To Management Reforms and Changes in the Working Situation of Public Organisations? A Case Study of the Italian Revenue Agency

To what extent can PSM be considered a characteristic that evolves in the course of the individual’s working life? After offering this question as a contribution to a research agenda on PSM, the paper examines in what way the different dimensions of PSM, held by a group of employees in the Italian Revenue agency, relate to their perceptions of recent changes in working conditions. It also explores the relationship between perception of change, PSM dimensions and job satisfaction, work motivation and organisational commitment.