Between Humans and Artificial Intelligence in Organizations: Digital Spaces, Recruitment, and Ethical Challenges

This study explores the evolving interaction between humans and technology in organizational contexts, with a particular focus on the use of artificial intelligence (AI) in personnel selection. Drawing on socio-technical systems theory and contemporary organizational research, it highlights how technological advancements – especially AI and automated systems – reshape recruitment processes, from initial candidate screening to digital pre-interviews. Through a case study of an AI-based pre-interview conducted by a virtual recruiter, the analysis examines the creation of digital spaces, their influence on candidate perceptions, and the limitations of AI in establishing trust and interpreting subtle human cues. The paper further discusses ethical concerns related to predictive and evaluative uses of AI, emphasizing the risk of undermining human expertise, accountability, and self-determination. It concludes that AI is most effective and ethically sustainable when employed as a complement to human judgment rather than as a replacement, advocating for its responsible integration into organizational practices.